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I do not have a credit card. Can I send a personal check or Money Order?
We do accept personal checks and money orders. You can send them to:
Purplus Inc.
40-A Lisbon Street
San Rafael, CA 94901
Will the product I want to order be compatible w/ my operating system?
If your operating system isn't listed in the "system requirements" section of the product description, then the product will most likely be incompatable. You can also check the manufacturer's website to find out additional information. Manufacturers will have the most updated requirements for a product.
Why do I need to provide my email address?
Providing us with your email address enables us to deliver fast & efficient service. Order confirmations, shipment notifications and invoices are sent via e-mail, as well as any important updates to your order such order status, billing issues, etc.
Do you offer giftwrap services?
We offer beautiful giftwrapping services for a nominal fee of only $4.25 per package. You can take advantage of this offer during checkout.
I purchased a download, what happens next?
For Kaspersky, Nero and AVG downloads:
Please have popups enabled before pressing the "download" button. If you can't find the download button please check your email for your order confirmation. Click on the link in the email, then scroll down to the bottom of the page. After the download is complete, the program can be utilized immediately. We will email you the keycode to fully validate the program within 1 business day.
For Symantec, Bitdefender and Daz downloads:
Within 24 hours of purchase, we will email you a unique web ink that will contain the information needed to install the program such as license number, keycode, and valid download link. Please note that this is not an instant delivery; if purchased over the weekend you will receive the download link on the following Monday.
How can I change/update my order?
Contact us as soon as possible to change/update your order. Please keep in mind that if your order has already shipped, we are unable to make any changes.
When will my credit card be charged?
Credit cards will be processed the same day as shipment.
Does Purplus provide technical support?
We do not provide tech support due to the wide range of items we offer. Please contact the manufacturer of the product you purchased to receive the best tech support possible. Our helpful staff is available to guide you to the appropriate website.
Why is my item on back-order?
We try to keep our inventory stocked at all times, however there are rare occasions when a shipment to us has been delayed. We generally receive backordered items within 2-3 days, meanwhile keeping the customer informed of their order status. If an item is discontinued or unavailable on the market we will notify you immediately.
I don't like this software. Can I exchange it for something else?
We do accept returns on unopened items. Please visit our Information Center for more information regarding returns.
Does Purplus offer a reseller program?
Yes, please contact us for further information
Does Purplus accept Purchase Orders?
We accept purchase orders from Schools, Government, Corporate and Non-profit Organizations. Please contact us for more information. School purchase orders can be faxed to us at 415-485-0203
I placed an order, did you receive it?
Purplus will notify our customers that we have received you order. This notification is sent to you via email shortly after you have completed your purchase. If you do not receive this email, and have waited a reasonable amount of time, please contact us so that we can confirm you order. If no confirmation email was received, and we cannot locate the order, chances are that the order was not completed.
How does Purplus sell at such low prices?
Purplus is an independent discount software reseller; we always sell for the best prices we can, based on our cost. Our long-standing relationships with our suppliers allow us to receive the best possible costs. We provide great prices because we purchase them a low prices!
How can I be sure your software is genuine?
Purplus has been in business since 1990 selling only authentic, legitimate software. Please check our reviews on Yahoo! Shopping, Pricegrabber, Nextag, Amazon and our Silver Power Seller status on eBay. We are a member of the BBB as well as registered with Dun & Bradstreet and the CCR. For further information we welcome you to check our credentials throughout the web.
What is OEM software?
OEM refers to Original Equipment Manufacturer packaging. OEM is software that was intended to be sold as part of a bulk shipment but has been split up for resale (the text on the CD face might display this same information). OEM products are of the same quality and often carry the same manufacturer warranty as their retail counterparts but the packaging may differ. Tech support is usually not provided for OEM software, however, most of the information is on a CD or on manufacturer's web site.
Is it legal to sell OEM / CD Only software?
Many of the software companies would like you to believe the answer is no and often attempt to scare customers by placing text on the CD that says, for example; "For distribution with a new pc only" or something to that effect. This due to the fact that OEM software was intended to be sold as a bundle, such as with a new computer, however this does not mean that you have to purchase a new computer in order to use the software! Rest assured it is in fact legal to purchase OEM software. The truth is that the First Sale Doctrine protects our right, as well as yours to sell OEM / CD Only software.
About Oem Software
Many companies have attempted to circumvent the first sale doctrine by creating elaborate licensing agreements, in which they claim that the software is not actually yours, but that you only licensed it. Several courts however have found it does in fact meet the criteria of a sale and therefore have upheld the first sale doctrine.
The following is a collection of articles involving US Copyright Law, Software, and the First-sale Doctrine.
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