I do not have a credit card. Can I send a personal check or Money Order?

Will the product I want to order be compatible w/ my operating system?

Why do I need to provide my email address?

How can I change/update my order?

When will my credit card be charged?

Does Purplus provide technical support?

Why is my item on back-order?

I don't like this software. Can I exchange it for something else?

The software I received is defective. Can I get a refund?

When I received my replacement, it was opened. Why?

Does Purplus offer a reseller program?

Does Purplus accept Purchase Orders?

I placed an order, did you receive it?

How does Purplus sell software at such in-expensive prices?

Is your software pirated, copied or illegal?

Why did my order include a piece of hardware (i.e cable) that I didn't order?

What is OEM software?

Is it legal to sell OEM / CD Only software?

About OEM Software

Q: I do not have a credit card. Can I send a personal check or Money Order?
We do accept personal checks and money orders. You can send them to:

Q: Will the product I want to order be compatible w/ my operating system?
If your operating system isn't listed in the "system requirements" area of the product description, then that program most likely will not support your operating system. You can also check the manufacturer's website to find out additional information. Manufacturer's will have the most updated requirements for a product.
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Q: Why do I need to provide my email address?
The email address is a means to provide a fast, & efficient service in updating our customers about their order. Such updates include: problems with your credit card, Billing/Shipping Address, tracking order, out of stock item, and so forth.
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Q: How can I change/update my order?
Contact us as soon as possible to change/update your order. Please keep in mind your order may have already shipped, we cannot make any changes.
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Q: When will my credit card be charged?
Cards will be processed the same day as shipment (usually same day the order is placed). We charge cards once a day.
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Q: Does Purplus provide technical support?
We do not provide tech support due to the wide range of items we offer. Please contact the manufacturer of the product you purchased to receive the best tech support possible.
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Q: Why is my item on back-order?
All of our items that are shown as "in stock" are available to purchase, however there are rare occasions when our suppliers are unable to get us our products to deliver to you. If a shipment to us is delayed, then consequently our shipment to you will be delayed. Most of the time, we will receive the itms within 2 or 3 days, meanwhile keeping you informed. If the item is discontinued or unavailable on the market we will notify you immediately.
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Q: I don't like this software. Can I exchange it for something else?
We apologize, but we are unable to take back software once it is opened.
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Q: The software I received is defective. Can I get a refund?
We only replace defective items with the same product only.
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Q: When I received my replacement, it was opened. Why?
If you received defective software, it is our policy to inspect the outgoing media for obvious damage in order to prevent a reoccurrence of the original problem.
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Q: Does Purplus offer a reseller program?
Yes, please contact us for further information
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Q: Does Purplus accept Purchase Orders?
Yes, we do accept school purchase orders. Please fax all school purchase orders to 415-485-0203
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Q: I placed an order, did you receive it?
Purplus will notify our customers that we have received you order. This notification is sent to you via email shortly after you have completed your purchase. If you do not receive this email, and have waited a reasonable amount of time, please contact us so that we can confirm you order. If no confirmation email was received, and we cannot locate the order, chances are that the order was not completed.
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Q: How does Purplus sell software at such in-expensive prices?
Purplus purchases its software from various venues. Such places include: overstock, auctions, closeouts, companies going out of business. We provide great prices because we purchase them a low prices!
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Q: Is your software pirated, copied or illegal?
Absolutely not. We have been in business for over 14 years, and fully intend to continue.
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Q: Why did my order include a piece of hardware (i.e cable) that I didn't order?
These items are only shipped with OEM software. In accordance with the different manufacturer guidelines we MUST ship OEM software with the proper hardware, whether that be a piece of cable, case fan, or another piece of hardware. If your order consisting of OEM software also contained any kind of hardware, you may dispose of it as it is strictly for shipping purposes. It is entirely optional to use the hardware, and we do not take any responsibility of the misuse of the hardware shipped with OEM software.
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Q: What is OEM software?
OEM refers to Original Equipment Manufacturer packaging. OEM is software that was intended to be sold as part of an bulk shipment but has been split up for resale (the text on the CD face might display this same information). The OEM products are of the same quality and often carry the same manufacturer warranty as their retail counterparts but lacks any packaging, such as retail box, jewel case, etc. Tech support is usually not provided for OEM software, however, most of the information is on a CD or on manufacturer's web site.
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Q: Is it legal to sell OEM / CD Only software?
Many of the software companies would like you to believe the answer is no and often attempt to scare customers by placing text on the CD that says, for example; “For distribution with a new pc only” or something to that effect. This due to the fact that OEM software was intended to be sold as a bundle, such as with a new computer, however this does NOT mean that you have to purchase a new computer in order to use the software! Rest assured it is in fact legal to purchase OEM software. The truth is that the First Sale Doctrine protects our right, as well as yours to sell OEM / CD Only software.
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About Oem Software:
Software companies have attempted to circumvent the first sale doctrine by creating elaborate licensing agreements, in which they claim that the software is not actually yours, but that you only licensed it. Several courts however have found it does in fact meet the criteria of a sale and therefore have upheld the first sale doctrine.

The following is a collection of articles involving US Copyright law, software, and the first sale doctrine, and how they apply to shrink wrap licenses as has been interpreted by US District Court judges